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The Set

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TERMS of Sale of events

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BACKGROUND:

                  These Event Sales Terms (“Event Terms”) together with any and all other documents referred to herein, set out the terms under which Events are sold by Us to consumers through this website, theset.studio (“Our Site”). Please read these Event Terms carefully and ensure that you understand them before purchasing our Event tickets. You will be required to read and accept these Event Terms when purchasing. If you do not agree to comply with and be bound by these Event Terms, you will not be able to purchase. These Event Terms, as well as any and all Contracts are in the English language only.

  1. Definitions and Interpretation

    1. In these Event Terms, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

09.00 hrs to 17.30 hrs on any day between Monday and Friday (inclusive) when the banks in London, UK are open for business.

“Contract”

means a contract for the purchase of entry to an Event, as explained in Clause 8;

“Event”

means your Event;

“Event Number”

means the reference number for your Event; and

“Event Owner”

means the company or individual (including ourselves) who holds the rights necessary to stage an Event available on our Site;

“Order Confirmation”

means our acceptance and confirmation of your ticket purchase;

“We/Us/Our”

means TS STUDIO LIMITED (company number 10369207) a company registered in England and Wales and our registered office is at 269 Farnborough Road, Farnborough, United Kingdom, GU14 7LY

  1. Information About Us

    1. Our Site: http://www.theset.studio is owned and operated by TS Studio Limited.

    2. Contacting us. To contact us telephone our customer service team at 01865819060 or email hello@theset.studio . How to give us formal notice of any matter under the Contract is set out in clause 16.

  2. Access to and Use of Our Site

    1. It is your responsibility to make any and all arrangements necessary in order to access Our Site.

    2. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

    3. Use of Our Site is subject to our Website Terms of Use . Please ensure that you have read them carefully and that you understand them.

  3. Restrictions

If someone else pays for your purchases (a parent or guardian) then you will need their permission before you order and we reserve the right to decline your purchase until we are satisfied that that permission has been given.

  1. Business Customers

These Event Terms do not apply to customers purchasing tickets to any Event in the course of business.

  1. International Customers

Please note that you will be responsible for the payment of any taxes and/or importation duties payable on the purchase of tickets to any Event.

  1. Events, Pricing and Availability

    1. We make all reasonable efforts to ensure that all descriptions of the Events correspond to the actual Events staged.

    2. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

    3. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.5 regarding VAT, however).

    4. In the event that the price of Event you have ordered changes between your order being placed and Us processing that Event and taking payment, you will be charged the price shown on Our Site at the time of placing your order.

    5. All prices on Our Site include VAT where chargeable. If the VAT rate changes between your Event being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

    6. The activities comprising each Event will be as described; if you are unhappy in any way with the service you have received please contact us in the first instance by email at hello@theset.studio.

  2. Events – How Contracts Are Formed

    1. Our Site will guide you through the ordering process. Before purchasing you will be given the opportunity to review your Event and amend it. Please ensure that you have checked the details of your Event and your availability to attend, carefully before buying.

    2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Event due to incorrect or incomplete information, We will contact you to ask you to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your purchase and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

    3. No part of Our Site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

    4. Order Confirmations shall contain the following information:

      1. Your Event Order Number;

      2. Confirmation of the Event ordered including details of the Event itinerary; and

      3. Fully itemised pricing for the Event ordered including, where appropriate, taxes and other additional charges.

  3. In the unlikely event that We do not accept or cannot deliver your Event for any reason, We will explain why in writing. No payment will be taken under normal circumstances.

  4. You have a right to cancel your ticket(s) purchase up to fourteen (14) days (ten (10) Business Days) after purchase for a full refund. Thereafter the amount of any refund will be at the discretion of the Event Owner; any amount refunded to you will be refunded as soon as possible and in any event within ten (10) Business Days.

  5. Any refunds due under this Clause 8 will be made using the same payment method that you used when purchasing.

  6. Nothing in this Clause 8 affects what you are entitled to by law.

  7. Payment

    1. Payment details for your purchase  must be provided in advance and you will be prompted to pay during the order process. Your chosen payment method will be charged when your order is accepted.

    2. We accept the following methods of payment on Our Site:

      1. Credit Card; Debit Card; Other payment cards;

  8. If We Can’t Deliver your Event as Described

    1. By law, We must provide tickets for Events that are of satisfactory quality, and as described at the time of purchase, in accordance with any pre-contract information We have provided, unless We have made you aware of any differences. Digital content must also conform. If any Event you have purchased does not conform to the pre-contract description, please contact Us at hello@theset.studio as soon as reasonably possible to inform Us of the changes and to exercise one of your available remedies:

      1. You can ask us to where possible reperform or supplement any partially, or poorly executed part of the activities, or get some money back if we can't perform the activity in a way which conforms with the pre-contract description.

      2. If we haven’t published a price beforehand, what you're asked to pay must be reasonable in terms of what you receive.

      3. If we haven’t published a time for performance beforehand, it must be carried out within a reasonable time.

  9. Refunds (whether full or partial, including reductions in price) under this Clause 10 will be issued within ten (10) Business Days of the day on which We agree that you are entitled to the refund.

  10. Refunds under this Clause 10 will be made using the same payment method that you used when ordering your tickets for the Event.

  11. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.     

  12. Cancelling and Returning Tickets if You Change Your Mind

    1. If you are purchasing as a consumer, you have a legal right to a fourteen (14) day “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your purchase is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation.

    2. If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience We offer a link to request Cancellation with the Order Confirmation. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:

      1. Telephone: 01865 819060

      2. Email: hello@theset.studio

      3. Post: 269 Farnborough Road, Farnborough, United Kingdon, GU14 7LY  

In each case, providing Us with your name, address, email address, telephone number, and Order Number.

  1. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Events and our booking procedure, however please note that you are under no obligation to provide any details if you do not wish to.

  2. Please note that you may lose your legal right or part thereof, to cancel under this Clause 11 If materials we have sent you have been opened and there is evidence reasonably to suggest that enjoyed the benefit of those materials after you received them.

  3. Refunds under this Clause 11 will be issued to you within fourteen (14) days of the day on which you inform Us that you wish to cancel the Contract.

  4. Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Event.

  1. Our Liability to Consumers

    1. We only supply tickets for Events for private use by individuals. We make no warranty or representation that the Events or the materials which comprise the tickets for Events are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

    2. Nothing in these Event Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

    3. Nothing in these Event Terms seeks to exclude or limit the legal rights of anyone purchasing as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

  2. Events Outside of Our Control (Force Majeure)

    1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.

    2. If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Event Terms:

      1. We will inform you as soon as is reasonably possible;

      2. We will take all reasonable steps to minimise the delay;

      3. To the extent that we cannot minimise the delay, Our affected obligations under these Event Terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

      4. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Event tickets for Events as necessary;

      5. If the event outside of Our control continues for more than one hundred and eighty (180) days or past the date of the Event to which you bought tickets, whichever date is earlier, We will cancel the Contract and inform you of the cancellation. Any refund due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within ten (10) Business Days of the date on which the Contract is cancelled.

  3. Communication and Contact Details

    1. If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 01865 819060 by email at hello@theset.studio, or

    2. by post at Post: 269 Farnborough Road, Farnborough, United Kingdon, GU14 7LY  

    3. For matters relating to tickets or to your Event, please contact Us by telephone at 01865 819060 by email at hello@theset.studio or by post at Post: 269 Farnborough Road, Farnborough, United Kingdom, GU14 7LY  

  4. Complaints and Feedback

    1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

    2. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

      1. By email, addressed to Customer Service at hello@theset.studio; or

      2. Using Our complaints form, following the instructions included with the form.

  5. How We Use Your Personal Information (Data Protection)

    1. All personal data that We may collect about you and use will be collected, held, and processed in accordance with UK data protection law (including, but not limited to, the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).

    2. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy 

  6. Other Important Terms

    1. We may transfer (assign) Our obligations and rights under these Event Terms (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, we will notify customers of the change by posting a notice to Our website. Your rights under these Event Terms will not be affected and Our obligations under these Event Terms will be transferred to the third party who will remain bound by them.

    2. You may not transfer (assign) your obligations and rights under these Event Terms (and under the Contract, as applicable).

    3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Event Terms.

    4. If any of the provisions of these Event Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Event Terms. The remainder of these Event Terms shall be valid and enforceable.

    5. No failure or delay by Us in exercising any of Our rights under these Event Terms means that We have waived that right, and no waiver by Us of a breach of any provision of these Event Terms means that We will waive any subsequent breach of the same or any other provision.

    6. We may revise these Event Terms from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Event Terms as they relate to your Event, We will email those who have booked tickets and provide details of how to cancel if you are not happy with the changes. If you do opt to cancel, you must do so within fourteen (14) days of our notification, or without undue delay and in any event before five (5) Business Days prior to the date of the Event, whichever is the sooner and we will arrange for a full refund (including any delivery charges) which will be paid within fourteen (14) days of your cancellation.

  7. Law and Jurisdiction

    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England.

    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.

    3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

    4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.

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